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Utilities - FAQ

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1. How do I get utility service?

If you are 19 or older, bring a current government issued photo ID and $30 to the business office at 400 E. Military between 8:00 a.m. and 4:30 p.m. and fill out an application. Applications received before 2:00 p.m. will be connected that day.

2. I’m moving. How do I transfer my utilities?

Come to 400 E. Military and sign a termination card for your old address. If your new address is within our service area, fill out an application for your new address. At that time, pay the $30 service fee and any delinquent balance on your current bill. Any amount currently due will be transferred to the bill for your new address.

3. How can I save money and conserve energy?

WattzOn provides valuable information, tools, and guidance on how to conserve energy, save money, and reduce your carbon footprint.

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4. Do I need a deposit?

You will need a deposit if you are a new customer or if you are a previous customer that was sent to the Credit Bureau for collection of an old bill. If you are a new customer your deposit will be twice the highest bill at your new address up to a maximum of $200.00. If you had an old account referred to the Credit Bureau, you will need to pay the old amount due plus the deposit of twice the highest bill at your new address up to a maximum of $200.00. Payment must be in cash.

5. What is Budget Billing and how do you sign up?

Budget Billing is a payment plan that allows you to pay the same amount every month. You must have lived at the address long enough to have twelve monthly bills. We take the amount of your 12 bills and divide by 11. This is the amount you will pay each month. Sign up is during the month of April.

6. Can I pay with a credit card?

Yes, we accept VISA and MASTERCARD at the business office at 400 E Military or on-line through your utility account.

7. What is a sewer average?

The amount of your sewer bill is based on an average of your water usage during December, January and February. Each year your average is refigured and the new amount is applied to your April bill.

8. Can I pay my bills automatically, through my bank?

Yes. There are two ways to sign up for automatic payment. First, you can fill out an Automatic Bank Payment form (downloadable from our site) and return it to us along with a voided check. Or you can sign up on-line through our on-line bill payment service. After sign up you will need to pay your next bill normally and your automatic payment will then begin.

9. Why is my water dirty?

Twice a year we flush our water main lines to keep them clear of manganese and sediment. Simply let your water run for several minutes and it will clear up.

10. My parents are elderly and sometimes forget to pay their bills. Can you let me know when they get behind?

There are a couple things you can do: have your parents sign a Third Party Notification form (downloadable from our website) and you will receive a copy of their bills and their delinquent notices. Or set up their account on-line (be sure they agree!) then they (and you) can check the account balance at any time.

11. I have rental property and would like the utilities to be put in my name automatically when a tenant moves out. Can you do that for me?

We have a Landowner’s Agreement form which authorizes us to do this for you. In addition, if you would like to be notified when that happens, we can send you a certified letter for a nominal fee.