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1. Will the driver help me to the van?

FTP is a door-to-door service and drivers are trained to assist riders from the door to the van and inside the van. Drivers are not permitted to enter homes or destinations.

2. Can the driver give change?

For the safety of our drivers and rides, drivers cannot give change or sell ride passes and do not have access to cash. Riders can place fares into the locked fare box.

Ride passes can be purchased at the office: 400 E Military Ave, 2nd floor. Ride passes come in an amounts. Ride passes are scanned by the driver at time of ride. Stay tuned for more ride pass purchase locations!

3. I'm running late for my pick-up - what now?

Contact the FTP office as soon as possible at 402-459-2845. Failure to do so may result in a "no show." After 3 no shows, riders may be cancelled from the program.

4. Can children ride the FTP?

FTP is available for all ages. Children ages 15 and under must be accompanied by a parent or guardian.

Passengers must comply with National Highway Traffic Safety Administration policies including safety seats. The FTP does not provide car safety seats or booster seats. The parent or guardian is responsible for providing, securing and removing safety and/or booster seats into the van. 

The Fremont Transit Program Passenger Handbook and rules apply to all riders of all ages.

5. I need mobility assistance in addition to what FTP drivers provide.

A personal attendant will be permitted to ride with a passenger at no cost if any of the following conditions are present: immobility, disorientation, non-comprehension, communication impairment

A  personal attendant will also be permitted if assistance is needed with:

• Getting the passenger from door to the vehicle and back 
• Opening doors
• Pushing wheelchair to and from the vehicle 
• Transferring from mobility device to a seat 
• Carrying large number of and/or heavy packages 
• Communicating with the driver if passenger is unable

Any other person riding with a passenger (including parents/guardians of minors) will be considered a guest and will be required to pay full fare.

6. I'm not sure if my home or destination is eligible for a ride.

Fremont Transit Program offers rides with the city limits of Fremont and includes a 2-mile radius outside of city limits.

Our coverage area map can be found on the Fremont Transit Program webpage but we encourage you to call our team at 402-459-2845. They will be able to answer this question.

7. Can I pay or buy ride passes online?

Currently our transit software does not have online purchasing capabilities. This is something we are working toward, stay tuned for more information.

You can pay cash (FTP has an exact change policy) at the time of your ride or purchase a ride pass at our office: 400 E Military Ave, 2nd floor.