Customer Service

Customer Service Department


The Fremont Department of Utilities Customer Service Department is responsible for providing prompt and courteous customer service to all City of Fremont utility customers and potential customers.

Let us help you:
  • Start and terminate your utility accounts as needed
  • Answer your billing questions and resolve your billing issues
  • Resolve complaints and produce field service orders to repair and maintain water, gas, and electric meters when necessary
Our procedures for applying for service, terminating service, billing and more can be found here - Fremont Utility Services Operating Procedures.

Contact us today!
  • Monday-Friday, 8:00-4:30, 402-727-2600
  • utilitycustserv@fremontne.gov
  • Pay by phone 24/7/365 by calling 833-277-8709
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